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Privacy Policy

Spread Eagle Hotel is committed to protecting your privacy. On Friday 25th May 2018, new data privacy laws — the General Data Protection Regulation (GDPR) — took effect across the European Union. These laws provide consumers with more control over their personal data.
 
At Spread Eagle Hotel, we are fully aligned with the spirit of the GDPR for a safe and secure Internet. We aspire to embrace privacy by design and, whenever possible, to not collect and store personally identifiable information. For the personal data we do collect, we are committed to your right to privacy and to being transparent about how and why we store your data.
 
This Statement of Privacy applies to Spread Eagle Hotel and its website, and governs data collection and usage. By using the Spread Eagle Hotel website and other services, you consent to the data practices described in this statement.
 
Collection of your Personal Information
 
Spread Eagle Hotel collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Spread Eagle Hotel also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.
 
Personal information is collected in several ways, including: Personal information given directly to the hotel, Personal Information collected automatically, Personal Information received from other sources (third parties), Personal information given directly to hotel about third parties (family members, parties to reservation).
 
There is also information about your computer hardware and software that is automatically collected by Spread Eagle Hotel. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Spread Eagle Hotel for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Spread Eagle Hotel website.
 
Spread Eagle Hotel encourages you to review the privacy statements of websites you choose to link to from Spread Eagle Hotel so that you can understand how those websites collect, use and share your information. Spread Eagle Hotel is not responsible for the privacy statements or other content on websites outside of the Spread Eagle Hotel and Spread Eagle Hotel family of websites.
 
Use of your Personal Information and Purpose of Collection
 
Spread Eagle Hotel collects and uses your personal information to operate and deliver the services you have requested. Spread Eagle Hotel also uses your personally identifiable information to inform you of other products or services available from Spread Eagle Hotel and its affiliates. Spread Eagle Hotel may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
 
The purpose of data collection might include: Reservations, Marketing activities, Market research, Improving and personalizing services, Call monitoring, etc.
 
Accessing Your Personal Data
 
You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 30 calendar days of the receipt of a valid request. You have the right to access your data and to have any inaccuracies in the details we hold corrected. You also have the right to have the information erased if we do not have a legitimate reason for retaining it. We will agree to any such valid requests within 30 calendar days of receipt of a valid request. Please send all requests to: reservations@spreadeaglethame.co.uk. We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.
 
Security and Retention of Personal Information
 
We take our security responsibilities seriously, employing the most appropriate physical and technical measures. Spread Eagle Hotel secures your personal information from unauthorized access, use or disclosure. Spread Eagle Hotel secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
 
We hold data for no longer than necessary for the purposes that we collect and use data. Some data may be retained further to comply with legal or financial requirements.
 
Sharing Data with Third Parties
 
Spread Eagle Hotel does not sell, rent or lease its customer lists to third parties. Data will only be shared with third parties when necessary to complete the transaction you are making with Spread Eagle Hotel, such as: Third-party service providers, Payment providers, Business partners, To comply with legal or regulatory authorities, etc.
 
Spread Eagle Hotel may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Spread Eagle Hotel may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Spread Eagle Hotel, and they are required to maintain the confidentiality of your information.
 
Spread Eagle Hotel does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
 
Spread Eagle Hotel keeps track of the websites and pages our customers visit within Spread Eagle Hotel, in order to determine what Spread Eagle Hotel services are the most popular. This data is used to deliver customized content and advertising within Spread Eagle Hotel to customers whose behaviour indicates that they are interested in a particular subject area.
 
Spread Eagle Hotel websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Spread Eagle Hotel or the site; (b) protect and defend the rights or property of Spread Eagle Hotel; and, (c) act under exigent circumstances to protect the personal safety of users of Spread Eagle Hotel, or the public.
 
As a business, we rely on a few third parties services to make sure we are efficient and effective. Some examples include Google Analytics who analyse the use of this website. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
 
We also work with other third parties to promote our business; data protection compliance is a prerequisite in our vendor selection process.
 
Marketing
 
If you have enquired or used Spread Eagle Hotel in the past (prior to 25th May 2018), you may be on our database and receive promotional emails from us, and this will continue to be the case unless you choose to unsubscribe. This can be done by clicking the “unsubscribe” button in our promotional emails, or by emailing reservations@spreadeaglethame.co.ukwith “UNSUBSCRIBE” in the subject line.
 
From 25th May 2018 onwards, we require explicit consent from any new enquirers or bookers to contact you with marketing information.
 
Use of Cookies
 
As required by the UK interpretation of EU law on Cookies, we have reviewed the cookies used by our service and give advice so that you can manage the use of cookies.
 
The Spread Eagle Hotel website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Spread Eagle Hotel pages, or register with Spread Eagle Hotel site or services, a cookie helps Spread Eagle Hotel to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Spread Eagle Hotel Web site, the information you previously provided can be retrieved, so you can easily use the Spread Eagle Hotel features that you customized.
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Spread Eagle Hotel services or websites you visit.
 
Changes to this Statement
 
Spread Eagle Hotel will occasionally update this Statement of Privacy to reflect company and customer feedback. Spread Eagle Hotel encourages you to periodically review this Statement to be informed of how Spread Eagle Hotel is protecting your information.
 
Contact Information
 
Spread Eagle Hotel welcomes your comments regarding this Statement of Privacy. If you believe that Spread Eagle Hotel has not adhered to this Statement, please contact Spread Eagle Hotel at reservations@spreadeaglethame.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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